Privacy and Data protection policy

(updated December 2019)

SPANISH UNIQUE is a registered trademark of TRAVELOOC S.L. which is the company responsible for the Privacy and Data Protection Policy.

 

At TRAVELOOC we are committed to ensuring that the information and personal data provided by our collaborators, Travelers, Users and suppliers who work with us or at the time of using our website or social media are duly protected and are not subject to misuse.

 

TRAVELOOC undertakes to comply with and observe Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural and legal persons with regard to the processing and free movement of personal data, hereinafter, GDPR, which entered into force on 25 May 2018.

1. DATA PROTECTION CONTROLLER:

 

TRAVELOOC

C.IF. B 87732921

Calle Villalar, 6. 28001 Madrid.

EMAIL: info@spanishunique.com

 

2. DATA PROTECTION OFFICER (DPO):

 

The Data Protection Officer is the person at TRAVELOOC who is responsible for your personal data and ensures the diligent compliance with the new abovementioned legislation: You can contact the DPO at the following email address: info@spanishunique.com

 

3. HOW HAVE WE COLLECTED YOUR INFORMATION AND PERSONAL DATA:

 

We have collected your personal data through your registration on our website (www.spanishunique.com)) or through our social media campaigns, or due to your position as a Traveler, or collaborator or due to having requested that we send you promotional information on our activities and experiences.

 

You can exercise your right to access, amend, erase or object to this data, in accordance with the provisions of Regulation 2016/679 of 27 April on Personal data protection by sending an email to info@spanishunique.com or a letter with a photocopy of your National ID document (DNI or similar) to the following address: TRAVELOOC - C/ VILLALAR, 6 – 1º IZDA, 28001 DE MADRID.

 

4. PROCESSING OF INFORMATION AND PERSONAL DATA:

 

At TRAVELOOC we process your information and personal data in different formats and from different persons.

 

User and collaborator data

We manage, process and preserve this data for the purposes of maintaining, notifying and developing our relationship with our collaborators and users. We send them information in different mediums (electronic, paper and others) in order to inform them of news, activities and experiences as well as in order to send them marketing campaigns and any other information we consider may be of interest.

 

TRAVELERS data

We manage, process and preserve this data for the purposes of maintaining, notifying and developing our relationship with our Travelers. We send them information in different mediums (electronic, paper and others) in order to inform them of our progress, activities and new projects as well as in order to manage their personal information for a better user experience and higher sales of our travelers.

 

SUPPLIERS data

We keep and process the CVs that we receive with the purpose of selecting and managing their participation in our company and website. We preserve and manage their personal data to establish collaborations in order reinforce the tours and experiences for our company and platform.

Image and video data

We manage and process images and videos on the platform, collected through photographs or recordings, in order that the information provided about experiences is as visual as possible, and whose consent shall be requested when the user signs up. In addition, they shall be used for commercial purposes in our publications, on our website and on our social media, in the form of graphics files or videos and are prepared in order to provide information about and or publicize TRAVELOOC’s and SPANISH UNIQUE activities.

 

Cookies data

A cookie is a computer file that is sent with the purpose of requesting permission to be stored on your computer. When accepting the said file the cookie is created which then contains information regarding web traffic, and it also facilitates future visits to a website to which you are returning and improves the user experience while browsing our website.

 

Another of the cookies’ functions is that they enable websites to recognize you individually and therefore provide you with a better personalized service on their website.

 

The SPANISH UNIQUE website uses cookies to identify the pages which have been visited and how often. This information is only used for statistical analysis and afterwards the information is permanently removed. You can remove cookies at any time from your computer. However, the cookies help to deliver a better website service, and they do not provide access to information from your computer nor about you, unless you were to choose do so and provide the information directly. If you do not accept the cookies it may mean you are not able to use some of our services.

 

We use these cookies:

cookies_EN.JPG

5. WHY DO WE PROCESS YOUR PERSONAL DATA?:

 

We collect this information in order to work with our Collaborators, Travelers, Users and suppliers, with the purpose of:

  • Processing and managing the publication and booking of experiences and activities.

  • Managing collections and payments of experiences and activities.

  • Facilitating contact of the users of the platform.

  • Informing users, by email and by regular mail, of the products and/or services offered through the website.

  • Developing surveys, promotions and statistical reports as well as requesting opinions and evaluations of our experiences.

  • Searching for and delivering new experiences to the platform.

  • The information provided by the user in order to request work on SPANISH UNIQUE - TRAVELOOC shall be used to manage the company recruitment process of said candidate.

 

Any person, whether a registered user or person who subscribes to our Newsletter, shall be sent information by SPANISH UNIQUE-TRAVELOOC on products, services and experiences by email.

If the user contacts SPANISH UNIQUE-TRAVELOOC through the website, their personal data shall be used to respond to consultation and information requests as well as complaints and claims.

As we have already indicated above, at any time, you may exercise your right to access, amend, erase or object to your personal data, in accordance with the provisions of Regulation 2016/279 of 27 April on Personal Data Protection by sending an email to info@spanishunique.com or a letter together with a photocopy of your DNI, to the following address: TRAVELOOC - C/ VILLALAR,6 -1ºIZDA - 28001 MADRID.

 

 

6. ARE WE AUTHORIZED TO PROCESS YOUR PERSONAL DATA?:

The processing of your personal and/or private data in order to maintain your relationship with SPANISH UNIQUE - TRAVELOOC is legitimate and recognized under current legislation for the following purposes:

- For a legitimate reason, such as, for example, for reasons of security or in order to manage enquiries or requests

- With your consent, in order to send you information about SPANISH UNIQUE - TRAVELOOC.

- In order to comply with the purpose of the SPANISH UNIQUE - TRAVELOOC projects, the sale of experiences offered to tourists and users.

 

7. PERIOD DURING WHICH DATA IS STORED:

The personal data provided shall be stored and processed when needed, for the purposes for which they were collected, and according to the legal basis of the processing of them, in accordance with current legislation. 

 

We will keep your personal data while there is a relationship or while you do not exercise your right to erase, cancel and/or limit the processing of your data. In these cases, we will block your data, without using it in any way, while it may be necessary for the exercise or defense of claims or if any kind of legal, judicial or contractual liability could arise out of its processing, which must be addressed and for which its recovery is necessary.

 

8. DATA TRANSFERS:

TRAVELOOC shall not sell, transfer nor distribute the personal information collected without your consent, unless required to do so by a judge with a court order.

 

TRAVELOOC may, for the purposes of compiling statistics, provide certain aggregated information about its users to third parties.

 

9. DATA OF MINORS:

If the user is a minor, we require the prior consent of their parents or guardians before including their personal data on the website forms. SPANISH UNIQUE - TRAVELOOC is exempt from any liability arising out of the failure to comply with this requirement.

 

10. YOUR RIGHTS REGARDING THE DATA WHICH YOU HAVE PROVIDED:

You may exercise your right to access, amend, erase and transfer, limit and/or object to the processing of your personal data, by means of the postal and email addresses indicated below.

Furthermore, if you consider that the processing of your personal data infringes legislation or your privacy rights, you can submit a claim:

- To our Data Protection Officer by sending an email to info@spanishunique.com or a letter together with a photocopy of your DNI, to the following address: TRAVELOOC - C/ VILLALAR,6 -1ºIZDA - 28001 MADRID.

 

- To the Spanish Data Protection Agency, through their website, or to their mailing address.

 

TRAVELOOC reserves the right to amend the terms and conditions of this Privacy and Data Protection Policy at any time.

 

© TRAVELOOC S.L., All rights reserved.

 

We can translate these Privacy and Data Protection Policy, the Legal Notice, our or any other operating norm, policy or procedure that may be published on the site but the Spanish version will prevail in case of conflict.

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What people say about us

“IT WAS OUR TRAVEL AGENCY IN ENGLAND THAT CONVINCED US TO TAKE THE TRIP TO SEGOVIA AND TOLEDO. WE REALLY LOVED THE WINERY, WATCHING GLASS BLOWING AND LEARNING HOW TO CUT COCHINILLO (ROAST SUCKLING PIG) WITH A PLATE! 2 PERFECT DAYS”

Sarah B. Bouttle

“AN UNFORGETTABLE EXPERIENCE THAT HAS ALLOWED US TO GET TO KNOW MADRID VERY WELL. THE ROYAL PALACE IS MAJESTIC AND THE PRADO MUSEUM IS A GEM AND WE SAW IT WITHOUT WAITING IN LINE. WE’D NEVER TRIED CHURROS BEFORE, BUT THEY WERE DELICIOUS! I WOULD DEFINITELY RECOMMEND SPANISH UNIQUE.”

Johann Bärmann